FAQs

A 'Best Before' date is an estimate of how long a product will remain at optimal quality. There are no health risks associated with buying and consuming products beyond that date. For more information, please visit our BEST BEFORE CONCEPT Page.

As Hong Kong's largest retailer of short-dated and residual stock, we sell via our website and physical stores to customers across the region. Because the majority of our stock is short-dated or past its 'Best Before' date, we are able to buy in large quantities and pass these considerable savings directly to our customers.

Your payment will be processed at the time you place your order. You will receive a shipping confirmation email shortly.

To check your order status, head to the MY ACCOUNT page. Once you log in to your account, you can enter the tracking number for your order to view the latest updates.

Once an order is processing, we regret that it cannot be changed or cancelled.
Having second thoughts? You can initiate a RETURN once your order has been delivered.

To complete a return, please follow these steps.

Step 1: Prepare your original receipt or any proof of payment
Step 2: Visit any GreenPrice store in person with the items you want to return
Step 3: Upon item inspection, we'll process an in-store refund
*Please note that all returns must be made within 14 days of the purchase date.

Prices on the GreenPrice website are generally the same as in our retail stores. However, there may be promotional offers available exclusively in-store from time to time.

Store Pickup:
Please collect your purchased item(s) at your selected physical store within 3 days of the selected pickup date. Remember to bring along the pickup confirmation e-receipt for collection.

Home Delivery (Local):
S.F. Express (For parcel weighted ≦5KG)
GoGoVan (For parcel weighted >5KG)

Store Pickup:
Free shipping for all orders collected at GreenPrice stores within 3 days of the selected pickup date. An accumulative late fee of HK$10 will be charged every day thereafter if the order remains uncollected.

Home Delivery:
Parcel weighted 0-19.9KG: HK$29
Parcel weighted 20-49.9KG: HK$99
Parcel weighted 50KG or above: HK$249
*For orders over HK$499, apply the discount code FREESHIPPING at checkout to enjoy an HK$29 discount (equivalent to free standard delivery).

Delivery typically takes 1–3 business days. However, services may be delayed if a Typhoon Signal or a Red/Black Rainstorm Warning is in effect. In these instances, we will contact you to reschedule.

You can trace your shipment directly via SF EXPRESS TRACE using the tracking number provided in our Shipping Update Email.

S.F. Express (For parcel weighted ≦5KG):
You may contact S.F. Express at +852 2730 0273 to reschedule your delivery.

GoGoVan (For parcel weighted >5KG):
The courier will leave the package at your security control room or front door. A photo may be taken as proof of delivery.